Service Quality of domestic airlines in the face of COVID-19 in Nepal

The coronavirus pandemic has turned the aviation industry on its head, transforming passenger experience drastically. airlines have faced significant challenges due to both Covid-19 pandemic, sequence of lockdowns and provisions safety security legislation. There is more concern about growing feeling that passengers are aware level service. Airlines not only need focus service quality in today's highly competitive air transport environment, but also issues, especially at time pandemic. research related these dimensional studies becomes important COVID-19 scenario. Therefore, objective this study was examine impact dimensions overall domestic Nepal midst A quantitative methodology with a descriptive explanatory design adopted study. sample 200 recently travelling after lockdown reopening airline been contacted. Out which 160 responded questionnaire. In sense post operations, affected by various factors. All likely factors influence be considered airlines. Reliability, assurance, tangibility, empathy, responsiveness variables. aspects play an role providing reliable reliability, tangibility concentrate having standard as desired Nepal. It means during similar situations, must highest operation.